We, at Bermad CS Ltd. (the "Company", "we", "us", "our"), are the controller throughout the entire Bermad group of companies regarding this privacy policy. We respect the privacy and data protection rights of those who use our products ("Products").
This Privacy Notice (the "Notice") describes the personal information we have and the policies and procedures we use regarding personal information collected and processed when you use the Products (a "User").
This Notice may be amended from time to time. We will post any change to this Notice on our Website a reasonable time in advance of the effective date of the change, and we will make efforts to proactively notify you by email of any changes if we have your email address.
If you have any questions, comments, or concerns regarding this Notice or our processing of your personal information, please contact us:
| Scenario | Purposes | Categories of Information Processed |
|---|---|---|
| You register to use our Products | Operating the Product and providing its features and functions to you. Contacting you with administrative messages about the Product. | Name, phone number, email address, and time zone. |
| We contact you with marketing offers | Our business development | Phone number, email address |
| You use the Product | Operating the Product and providing its features and functions to you, as well as technical support. | The precise location of the unit you installed, and information collected from the sensors such as pressure, temperature, humidity, etc. |
| You use the Product | Understanding how you use the Product so that we can consider how to improve and enhance it and other Products. | Analytics information, such as the user-interface clicks you've engaged in on the Product, the time and date you last used the Product, as well as an indication of which content and user-notifications you viewed. |
| You pay the fees to use the Product | Billing you for the fees that apply to your use of the Product | Name, payment method, billing address, and fee charged. We are not exposed to your credit card number. Your credit card information is handled securely by a separate payment processor. |
| If you abused your rights to use the Product, or violated any applicable law | Responding to, handling, and mitigating suspected violations of law in connection with our business | Any of the information mentioned above |
We collect personal information from several sources:
We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent. We do not sell your personal information to third parties.
| Scenario | Purposes | Examples of Third Parties Involved |
|---|---|---|
| We share with our service providers who assist with the internal operations of our business and the Product. | Operating the Product and our business | Web hosting provider, payment processing provider |
| If you abused your rights or violated applicable law while doing business with us. | Responding to, handling, and mitigating suspected violations of law. | Competent authorities, legal counsels, and advisors |
| If a judicial, governmental, or regulatory authority requires disclosure. | Complying with a binding request from a competent authority. | Competent authorities |
| If the operation of the Product is organized within a different framework (e.g., due to a merger or acquisition). | Enabling a structural change in the operation of our business. | Target entity of merger or acquisition, legal counsels, and advisors |
We retain your information for the duration we need it to operate the Product, our business, and interact with customers, partners, and suppliers, and thereafter as needed for record-keeping matters.
We will retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims, and enforce our agreements. The overall period of retention is approximately 7 years.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Although efforts are made to secure your personal information, there is no guarantee that it will be immune from information security risks.
To facilitate processing your information within our corporate group and by our service providers, we may transfer your information to countries such as the United States. We do so under the terms of a data transfer agreement which contains standard data protection contract clauses with adequate safeguards determined by the EU Commission.
| Purpose or Scenario | Legal Basis |
|---|---|
| Operating the Product and contacting you with administrative messages; Billing you for fees | Legitimate interests in administering the operation of the Product and providing the Product's features to you |
| Contacting you with marketing offers | Your express consent |
| Understanding how you use the Product (analytics) | Legitimate interests in our business development |
| Responding to and mitigating suspected violations of law | Legitimate interests in defending and enforcing against violations harmful to our business |
| Complying with a binding request from a competent authority | Legitimate interests in complying with mandatory legal requirements |
| Enabling a structural change (merger/acquisition) | Legitimate interests in our business continuity |
You may also lodge a complaint with your local data protection authority. In the EU, per Article 77 of the GDPR, you can contact the supervisory authority in your Member State of residence. In the UK, you may contact the Information Commissioner's Office (ICO).
If you are an individual residing in the United States, we provide the following information pursuant to the California Privacy Rights Act (CPRA) and other state privacy laws. This is also the information we have collected in the past 12 months.
✅ We do not sell your personal information and have not done so in the past 12 months.
✅ We do not share your personal information for online behavioral-targeted ads.
✅ We do not use or disclose sensitive personal information.
| Category of Personal Information | Specific Types Collected | Business / Commercial Purpose |
|---|---|---|
| Identifiers | Email address, phone number | Business development; administering the business relationship; facilitating the provision of the Product and support; responding to suspected violations of law |
| Other Identifying Info | Time zone | Administering the provision of the Product |
| Commercial Information | The precise location of the unit you installed, and information collected from sensors such as pressure, temperature, humidity, etc. | Operating and providing the Product's features |
| Internet / Network Activity | Analytics information: user-interface clicks, time and date of last use, content and user-notifications viewed on the Product | Understanding how you use the Product to improve and enhance it |
To exercise any of the above rights, please contact us at support@bermad.com. We will ask for additional information to confirm your identity using a two or three-point data verification process. You may also designate an authorized agent to make a request on your behalf by providing the agent written permission and submitting proof of authorization to us.
California residents (or residents of states with similar legislation) may request certain information regarding our disclosure of personal data to third parties for direct marketing purposes. Please send your request to support@bermad.com. We are only required to respond to one request per customer per year.